MotownE Media
How We Work

Our Services

Every product we sell is backed by a full suite of professional services — from the first consultation to long-term support.

Consultation & Site Assessment

Every engagement starts with a thorough on-site evaluation. We assess your current setup, operational challenges, and goals to recommend the right products and deployment strategy.

  • On-site or remote discovery session
  • Current infrastructure review
  • Needs analysis & gap identification
  • Custom solution recommendation
  • Detailed written proposal

Professional Installation

Our certified technicians handle all hardware delivery, structured cabling (CAT6), mounting, and physical setup — ensuring every component is installed correctly from day one.

  • Hardware delivery & logistics coordination
  • CAT6 structured cabling & wiring
  • Display mounting & hardware placement
  • Camera & sensor positioning
  • 1–2 business day installation window

System Configuration & Setup

After installation, we configure every software layer — menus, user accounts, integrations, and network settings — so your system is production-ready before we leave.

  • Software provisioning & activation
  • Menu, product & pricing setup
  • Third-party integration configuration
  • Network & connectivity setup
  • Pre-launch testing & sign-off

Staff Training

A system is only as good as the people using it. We run hands-on training sessions tailored to each role — front-of-house, back-of-house, and management — so your team is confident from day one.

  • Up to 4 hours of on-site training
  • Role-specific walkthroughs
  • POS, KDS & display operation
  • Reporting & dashboard overview
  • Written quick-reference guides

Ongoing Support & Maintenance

Our relationship doesn't end at go-live. We provide 30-day post-launch support, Year 1 software updates, and accessible technical assistance whenever you need it.

  • 30-day dedicated post-launch support
  • Year 1 software updates & patches
  • Phone & email technical support
  • 1-year manufacturer hardware warranty
  • Priority response for critical issues

Custom Integration

Need your POS talking to your inventory system, or your CRM syncing with your loyalty platform? We design and implement custom integrations that connect your tools into a unified operation.

  • Cross-product system integration
  • Third-party API connections
  • Data migration & import
  • Vendor & supplier EDI setup
  • Ongoing integration maintenance
How It Works

From Consultation to Go-Live

A simple, transparent process that keeps you in control at every stage.

01

Consult

We assess your current setup, operational challenges, and business goals to identify the right solutions for your needs.

02

Propose

A custom proposal with transparent pricing, clear timelines, and full specifications — ready for your review and approval.

03

Install

Professional delivery, on-site installation, and full system configuration — completed within 10 business days of order.

04

Support

Staff training, 30-day post-launch support, and a 1-year hardware warranty keep your operation running without interruption.

Pricing & Payment

Transparent Terms, No Surprises

50%
Deposit on Order Confirmation
Confirms your order and initiates the procurement process.
50%
Balance on Installation Completion
Due when your system is live and you've signed off on the installation.

Accepted: bank transfer, cheque, or major credit cards (+3% processing fee). All prices in Canadian dollars (CAD).

Timeline

Up and Running in 10 Days

ImmediateOrder confirmation upon deposit
5–7 business daysHardware delivery
1–2 business daysProfessional installation
Within 10 business daysFull go-live from order date
No Obligation

Get a custom quote for your business.

Tell us what you need — we'll put together a proposal tailored to your operation and budget.

Request a Free Consultation